Tech Support
Please fill in the following form to help us pinpoint your problem quicker.
All fields marked with an asterisk (
*
) are required.
General Information
First Name
*
Last Name
*
Institution
*
Position
*
----- Select a Position -----
Industrial User
Undergrad Student
Graduate Student
Teaching Assistant
Research Assistant
Professor
Lab Manager/Technician
Other
If other, please specify:
Telephone
Fax
*
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Country
Area
Phone Number
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Area
Phone Number
E-mail
General Problem Description
*
Computing / Software Details
Operating System
*
----- Select the OS -----
Windows 3.1
Windows 95
Windows 98
Windows ME
Windows NT - Uniprocessor
Windows NT - Multiprocessor
Windows 2000 - Uniprocessor
Windows 2000 - Multiprocessor
Linux / RTLinux
NT / 2000 users only
Specify Service Pack:
---- Select Service Pack ----
1
2
3
4
5
6
6a
Mathworks Software
*
Please copy and paste from the MATLAB workspace. Click HELP beside this window for more details.
Help
Microsoft Visual C++ Version
*
------- Select Version ------
5.x
6.x
Help
Microsoft Visual C++ Edition
*
------ Select Edition -------
Learning Edition
Professional Edition
Enterprise Edition
Help
Note:
Learning Edition is
NOT
supported.
WinCon Version(Real-time Control Software)
*
------- Select Version ------
2.0
3.0
3.01
3.02
3.02c
3.1
3.2
Other
Help
If other, please specify:
WinCon Build #:
(from Application Help/About menu, if available)
VenturCon RTX RT Version
------- Select Version ------
4.2
4.3
4.3.2
4.3.2.1
5.0
Help
MultiQ Version (Data Acquisition Board)
------- Select Version ------
ISA MultiQ2
ISA MultiQ3
PCI MultiQ
PC104 MultiQ
Other
If other, please specify:
Directory Paths:
MSVC++
:
WinCon
:
RTX
:
(RTX is for NT / 2000 users only)
If you are experiencing any MATLAB code generation problems, please copy and paste the
complete
build summary that is generated in the MATLAB workspace into the text box beside.
If you are experiencing code generation or real-time execution problems, please provide the following:
Name of Simulink Model:
Design file(s) used:
Name of *.
wcl
file:
Name of *.
wcp
file:
If you are experiencing a MATLAB code generation problem resulting in
this specific error
, then please complete the next section. Otherwise, please continue with the rest of this form.
Microsoft Visual Studio Service Pack
(NT users only)
*
------ Select from list -----
1
2
3
4
5
Control / Hardware Details
Quanser Hardware (Please select the hardware you are using)
Linear
IP01
IP02
SEESAW
SEESAW-E
SP01
LFJC
LFJC-E
FLEXPEN
DBPEN
LFJC-PEN
LFJC-PEN-E
AMD01
ACCEL
Rotary
SRV02
SRV02-E
SRV02-ET
SRV03
BB01
SS01
ROTFLEX
ROTFLEX-E
ROTPEN
ROTPEN-SE
FLEXGAGE
GYRO
GYRO-E
DBPEN
2DROBOT
2DGANTRY
PLANAR IP
TORSION
Specialty
3DOF UFO
3DOF HELI
2DOF HELI
COUPLED TANKS
MAGLEV
High-g AMD
SHAKE TABLE I
SHAKE
TABLE II
(UCIST)
HIWIRE
5DOF Robot
6DOF Robot
Nonlinear
Smart
Structure
2DFLE
Other Hardware
(Please describe in the text box below.
Note the number, type of sensors and actuators used.)
