Inside Sales Associate

POSITION OVERVIEW

We have an immediate need in our Sales Department for an Inside Sales Associate to join our Sales Team in the Markham, Ontario office (due to the current COVID Pandemic, this role will initially operate hybrid, working a combination of scheduled days in the office and at home, with the understanding that it will eventually be required to work primarily in the Markham, Ontario office). Reporting to the Inside Sales Manager, this position offers an exciting and challenging opportunity for a professional, who possesses strong client support, customer service, and sales skills, to support a dynamic technical sales team, for a highly complex and technical product and solution line. The role offers the possibility to potentially grow into a direct sales position if desired.

Quanser’s sales team is the model of solution selling and technical expertise at its best. Our team of high-performing Sales Engineers lead the delivery of high-value educational solutions for Engineering education around the world; these solutions showcase our platforms, and highlight that Quanser’s solutions are the leading platforms for the future of engineering education transformation.

This role requires a results-oriented team player who thrives in an ever evolving, fast-paced environment. The successful candidate will have proven experience in providing sales support, along with an innate ability to handle multiple priorities simultaneously, keen attention to detail, and has a ‘can-do’ attitude. An inside sales associate will play a fundamental role in achieving our ambitious revenue growth objectives and customer acquisition.

RESPONSIBILITIES:

Responsibilities for this role include, but are not limited to:

  • Supporting the Sales Team with day-to-day tasks (i.e. Quote Generation, Lead Qualification, PO Generation, Order processing, travel arrangements, etc.)
  • Sourcing new sales opportunities through inbound lead follow-up and outbound lead generation activities
  • Understanding customer needs, answering customer questions, sending additional information, identifying sales opportunities etc.
  • Routing opportunities that have been qualified to the appropriate salesperson i.e. ensure opportunities are moving through the sales funnel
  • Explaining and demonstrating features of Quanser’s products, solutions, and services
  • Working closely with our Technical Support team and Application Engineers to provide great Customer Service, processing both pre-sales and post-sales requests
  • Proactively assessing, clarifying, and validating Distributors’ needs on an ongoing basis
  • Working closely with Distributors to plan and execute Road Shows, workshops, and other events
  • Gathering Customer feedback on a regular basis to measure customer experience
  • Supporting revenue forecasting activities
  • Market Research: gathering intelligence to generate new qualified leads, participate in discovery calls with the sales manager and assist in preparing the Sales Team for upcoming initiatives and Sales Trips (i.e. customer visits, Road Trips, Demo Tours etc.)
  • Transactions: Processing credit card transactions, generating new software licenses and upgrades for clients, assisting with software orders, etc.
  • Working closely with Logistics to understand the complete RMA Process
  • Completing forms and documentation for customers’ Purchasing Departments
  • Working closely with Marketing to complete following up activities for events (i.e. webinars, workshops, tradeshows etc.)
  • Providing cross-training on several functions where applicable (both within team and possibly inter-departmentally)
  • Other duties as assigned

QUALIFICATIONS

Technical Knowledge & Skills

  • A post secondary education from a recognized institution in Engineering (Control, Mechanical, Electrical, Robotics, Mechatronics); must be comfortable working in a highly technical sales environment
  • Experience working with a CRM system (i.e. Microsoft Dynamics)
  • 2+ years of Inside Sales experience would be considered an asset
  • Experience with market research and analysis, consumer data insights and research would be an asset
  • Proven experience with using data analytics to identify, model, understand and predict sales trends and opportunities would be considered an asset
  • Strong Microsoft Office Suite skills (Microsoft Word, Excel, Access, Power Point, Outlook etc.)
  • Previous experience with international business would be considered an asset
  • Strong presentation skills (online and in-person)
  • A proven history of excellence and track record of success

Competencies & Attributes

  • Strong communication skills (written and verbal). This role will require constant communication with the Sales Team and customers (phone, email, face-to-face, etc.), active listening skills are key to this role. Strong communication skills and the ability to communicate clearly and concisely is critical.
  • Must be a team-oriented self-starter with a strong work ethic, and a sense of urgency with the ability to embrace and drive change with a “Make it Happen” attitude
  • Flexible and adaptable; be willing to take on new challenges (new assignments, different roles, etc.) when the need arises
  • Client service oriented with the drive to meet clients’ needs (both immediate need and long-term plans)
  • Must be detail oriented, pro-active, and have the ability to work with minimum supervision
  • Problem solving/Solutions Oriented attitude
  • Business Acumen, and understanding of full sales cycle preferable in a technology environment, solutions-oriented mindset and entrepreneurial spirit
  • Creative and Quick thinker, and the ability to improve sales skills
  • Ability to embrace, and drive, change
  • Excellent data entry skills
  • Ability to handle delicate situations with diplomacy and professionalism
  • Ability to analyze current processes, to make recommendations and implement better practices, where appropriate; think outside the box and bring innovation to problem-solving
  • Ability to focus, multi-task, context-switch and prioritize in order to complete numerous competing tasks and meet difficult deadlines
  • Works well collaboratively, and has the ability to cooperate with members of other departments/teams in order to complete tasks (i.e. Sales, Logistics, Marketing, Payroll, etc.)
  • Ability to memorize and retain knowledge about a wide range of products, solutions, services and processes
  • Demonstrates role ownership and accountability; and is a dedicated and responsible member of the team
  • Ability to operate effectively in high pressure situations
  • Open to feedback, and suggestions from co-workers, and supervisor
  • Ability to both learn new tasks and train others as required
  • Must have strong organizational, time management, and negotiation skills

COMPENSATION AND BENEFITS

Quanser has a team-oriented and technologically passionate culture, offering competitive salaries commensurate with experience level and a full group benefits package including Health, Dental and Vision coverage. Quanser is committed to a healthy work-life balance, offering flexible hours and a wellness program.

Apply Now

Inside Sales Associate

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Quanser Consulting Inc. is an equal opportunity employer, and is dedicated to building a diverse workforce representative of the communities we serve. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. Quanser encourages all qualified candidates to apply.