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Terms & Conditions

The website design, text, graphics and other content are the copyrighted work of Quanser. You can electronically copy and print portions of this website for the sole purpose of placing an order to Quanser, or to use website content as a resource, provided that you include the appropriate copyright notices, references and credits.

Quanser software is available for downloading solely for use by the end users, in strict accordance with the associated Software License Agreement.

Any other use of the content of this website, reproduction or redistribution of the software, is expressly prohibited by law and may result in severe civil and criminal penalties. All violators will be prosecuted to the maximum extent possible.


Quanser makes no representations or warranties of any kind with respect to this website or any of the contents contained therein for whatever purpose.

Quanser hereby disclaims all such representations and warranties, including warranties of merchantability and fitness for a particular purpose, title, non-infringement, the accuracy or completeness of any information accessible via this website. In no event shall Quanser be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, regardless of the circumstances.

The contents of this website could include technical inaccuracies, typographical errors, or outdated information. Use of such information is therefore at your own risk. We review and update information on this website periodically, these updates or any other changes may be done at any time, without notice. Warranties for products purchased from Quanser are provided in separate documents.

Limited Liability

Except as specifically stated on this website, neither Quanser nor any of its management, employees or other representatives will be liable for any damages arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, loss of profit, loss or damage to property and claims of third parties, regardless of the circumstances.

Links to Third-Party Sites

This website may contain links to websites operated and owned by parties other than Quanser. These links are provided for your convenience and reference only. Quanser makes no representations or warranties with respect to these sites or their content. A link to a third party website does not imply any endorsement of the material the website contains or association to the respective operators and owners of that website.

Any personal information you provide on linked websites is provided directly to that third party and is subject to that third party’s privacy policy. We strongly encourage you to review these policies at any site you visit. This policy does not apply to such linked websites, and Quanser is not responsible for the content or practices of any linked websites.


Quanser Consulting Inc. values the relationships with our users, customers, and anyone who inquires about information on our products and services. We respect your privacy and personal information (i.e., information about an identifiable individual as defined by applicable privacy or data protection laws).

This privacy policy describes the kinds of personal information we collect about you, why we collect it, how we use it, how we protect it, and under what circumstances we share it with third parties. This policy also describes the decisions you can make about your personal information. You may require us to change, amend or delete the personal information that you have provided to us at any time.

The policy may be updated or changed in the future. We recommend that you check this webpage periodically to review our current policy. You can tell if this policy has changed by checking the effective date that appears at the top of this policy. Depending on the circumstances, we may also decide to send you an electronic notification about the policy change(s). If you continue to use our website after the policy changes or notice of the change has been given, you will be deemed to have accepted such changes. You can find our full digital privacy policy here.

Information We Collect and How We Use It

When you contact us to request information on our products and services, request a quotation, request a product demo or consultation, you voluntarily fill the website forms and give us certain personal information. This information may include your name, e-mail address, location (country) and other details we deem necessary to provide you with the service and information you requested.

In accordance with this Privacy Policy, we may share this personal information within our company. We may share information with our financial, insurance, legal, accounting or other advisers that provide professional services to Quanser. We may also share information with our local representatives to provide you with faster service. All our representatives are required to have their own privacy policy and are not allowed to share, sell or rent your personal information in personally identifiable form with any third party unless required by law or regulations.

Quanser does not share, sell, or rent your personal information in personally identifiable form with any third party unless required by law or regulations, except if, and to the extent necessary, required to:

  • comply with laws or regulations;
  • respond to a valid subpoena, order, or government request;
  • establish or exercise Quanser’s legal rights or defend against legal claims;
  • investigate, detect, suppress, prevent or take action regarding illegal or prohibited activities, suspected fraud, situations involving potential threats to the reputation or physical safety of any person;
  • or as otherwise required by law.

We may remove personal identifiers from your information and maintain and use it in an anonymous form that may later be combined with other information to generate aggregated information such as site traffic or usage analytics. Such anonymous and aggregated information may be shared with third parties.

In addition, our website uses a tracking code that allows us to collect browsing data, such as information about your activity on our website. This browsing data is anonymous and does not allow us to associate the collected information with a specific person. We use this information to better understand the website traffic and use it to improve the website design, navigation, function, and our product and service offerings.

We use third-party service providers to assist us in the collection and analysis of this browsing data, but none of your personal information is disclosed to these third-party service providers.

Mailing List

On our website forms, you can opt-in for email communication from us. If you check the opt-in box, you confirm that you want to receive specific communication from Quanser (e.g., monthly newsletter, product release and update notifications, webinar invites, etc.). You can unsubscribe from receiving this communication at any point using the unsubscribe link included in our emails, or by emailing us at If you are emailing us directly to unsubscribe, we will require the email address you used for your subscription and the type of communication you wish to unsubscribe from.

Your Decisions About Your Personal Information

You can contact us at any time to:

  • stop receiving e-mails from us;
  • review the personal information held by Quanser in connection with your account;
  • withdraw your consent for our use and disclosure of your information;
  • request a list of third parties to which Quanser may have provided your personal information;
  • amend your personal information;
  • close your account, where possible, by clicking Unsubscribe, or emailing us at, or by writing to us at Quanser, 119 Spy Court, Markham, ON, L3R 5H6, Canada

If you contact us to do any of the things listed above, we may require you to provide sufficient personal information to allow us to identify you and tell you about the existence, use, and disclosure of your personal information, and this personal information will only be used for this purpose. If you contact us about your personal information, we will respond to your request within a reasonable time and at no cost to you.

Generally, you may withdraw at any time your consent for us to use and disclose your personal information in accordance with this Policy, subject to legal or contractual restrictions and reasonable notice. As such, we may continue to use your personal information as may be required to provide you with requested services, and to the extent that we are contractually obligated to do so or as necessary to enforce any contractual obligations you may have with us. If you refuse to provide us with the information we require or later contact us to withdraw your consent to use and disclose this information, we may no longer be able to provide you with access to the qdex platform.


We aim to provide you with a safe experience. We have in place certain physical, electronic, technological, and organizational safeguards to appropriately protect the security and privacy of your personal information against loss, theft, and unauthorized access, disclosure, copying, use or modification. Please note, however, that while we try to create a secure and reliable website for users, the confidentiality of any communication or material transmitted to or from the website, or via e-mail cannot be guaranteed.

We limit access to your personal information within Quanser to individuals on a need-to-know basis.

Your personal information may be collected, used, processed, transferred, and retained in multiple countries, including Canada, the United States, and the European Economic Area which may be outside the region in which you are situated and may have different privacy or data protection legislation, and may, therefore, be subject to the laws of these countries. If you are a resident of the European Economic Area or a country which restricts data transfers outside of that jurisdiction or region without your consent, you consent to your personal information being transferred outside of the European Economic Area or your country for processing or storage by or on behalf of Quanser.

Children’s Online Privacy Protection
The website is not intended for use by children under the age of 18. Quanser does not knowingly collect or use any personal information from any children under the age of 13. If we become aware that we have unknowingly collected personal information from a child under the age of 13, we will make commercially reasonable efforts to delete such personal information from our database.

Questions or Comments
If you have any questions or comments or wish to make a complaint about this policy, please feel free to contact us by clicking Contact Us, or by delivery in person, by courier or by mail, to Quanser, 119 Spy Court, Markham, ON L3R5H6, Canada, or by calling us at 905-940-3575. If you contact us about your personal information, we will respond to your request within a reasonable time and at no cost to you.

Effective Date: November 10, 2020

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